Frequently Asked Questions

What age is this for?

Soft play is best for ages 5 and below! We want to provide a safe place for littles to play and explore.

What does event day look like?

We will arrive one to two hours prior to the start of your event to setup.  Our earliest arrival time is 9:00am and our latest pickup time is 6:00pm.  Should you require a setup or pick up outside of this time range there will be an additional $25.00 fee.

Where do you set up?

We are able to set up in both indoor and outdoor spaces.  If your event is outside please make sure the area is flat and free from debris.  Grassy areas should be trimmed.

What are the rules?

No shoes, food, drinks, pets, or glitter on the equipment. Please keep all equipment in the set up area.

What if it rains?

We recommend having an indoor alternative in case of inclement weather.  Little Hands will not setup outside in the event of rain/snow.

How do I book?

Click "Contact Us" and fill out our inquiry form.  Please include any important information we should know and we will contact you within 48 hours.  In order to reserve your date a 50% non-refundable deposit is required.  The remaining 50% deposit is due 72 hours prior to your event.  We look forward to hearing from you!

Where do you deliver?

We are proudly serving the Hampton Roads area at no additional cost! Locations exceeding 20 miles from our location will require a $50.00 fee.

What is your cleaning policy?

Cleanliness is one of our top priorities when it comes to your little ones! We clean and sanitize all equipment before and after each use.

What forms of payment do you accept?

We are currently accepting payments via Venmo.